Every career journey is unique, and behind every successful role lies a story worth sharing. In this exclusive MG Meets interview, Yuyao Gao, a Business Operations professional specialising in Monetisation Strategy at TikTok, shares how her career evolved from sales into business operations, what she enjoys most about bringing clarity to complex workflows, and how she stays organised in fast-paced environments.
She also shares her experience with Manning Global’s recruitment process, the skills shaping the future of operations, and the personal principles that keep her grounded and growing. Practical, insightful, and inspiring, her story offers valuable lessons for anyone looking to build a strong foundation and grow with purpose!
Can you walk us through your professional journey and how you came to focus on business operations?
I gradually moved into business operations through sales roles, where I used to support the 360-degree selling process. I realised I enjoy knowing that I can have things under control, be organised, and help teams work more efficiently. While in sales, most of the time, I couldn’t control what happens on the client’s side.
Can you describe your experience with the recruitment process at Manning Global?
It was the best experience! It was smooth and professional. Communication was clear throughout, and I was well supported and updated at every stage.
What’s the most enjoyable part of your job?
I enjoy bringing structure and process to busy environments.
How do you prioritise tasks when managing multiple ongoing operations?
I focus on urgency and impact, keep clear task lists, and regularly review priorities.
What’s one skill or quality you think is essential for success in business operations?
Adaptability – being able to adjust quickly when priorities change.
How do you keep things running smoothly when dealing with multiple tasks or deadlines?
By planning ahead, breaking tasks into steps, and staying proactive with communication.
What tools or systems do you find most useful?
CRMs, shared calendars, and spreadsheets.
How do you adapt to changing procedures or priorities?
I stay flexible, ask questions when needed, and adjust my workflows quickly.
What’s one skill or tool you’re currently learning or want to improve?
I’m improving my data reporting skills and becoming more data-driven.
How do you stay up to date with best practices?
Through daily work experience, feedback, and reading SOPs.
How do you define success in a business operations role?
When daily processes run smoothly, tasks are completed by their deadlines, and teams feel supported.
How do you see Business Operations evolving in the future?
Becoming more data-driven, tech-enabled, and strategically involved.
What message would you share with others who want to work in business operations?
Stay responsible, organised, and open to learning.
Any hidden talents or creative interests?
I learned piano and flute as a child. I also do some UX/UI design and photography in my free time.
What is your life motto?
Progress over perfection. There is no perfect moment to start something, just start now.
Advice to your younger self?
Trust the process and don’t be afraid to make mistakes. Start building your foundation.
Interests outside of work?
Travelling, reading, and exploring different cultures.
Dream job as a child?
I wanted to be a teacher.
Fictional character you’d talk to?
Sherlock Holmes – I’d ask how he stays calm under pressure.
Best advice you’ve received?
Focus on what you can control. Don’t worry or overthink things that may or may not happen in the future.
How do you manage work-life balance?
By planning my time well, being efficient at work, and working out weekly.
Career advice to your younger self?
Don’t rush – focus on building solid skills. Stay in one field and become an expert.
A lesser-known travel destination on your bucket list?
Antigua, to explore the Caribbean island.
Goals for 2026?
Professionally: to grow into more strategic responsibilities.
Personally: to keep learning and maintain balance.
Time to ‘MG Meet’ Sheza Marinova, Graphic Designer at TikTok! In this exclusive interview, Sheza opens the door to her world, sharing the joy and fulfilment she finds in her role at TikTok. She also imparts invaluable guidance for aspiring graphic designers eager to thrive in the high-octane, innovative environment that TikTok offers!
